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If you wish to come in contact with us, send an email to [email protected] with your case and your contact information. We will contact you shortly.
If something is wrong with the order confirmation, please contact us by e-mail to [email protected].
If delays in delivery should occur (without having notified you of any longer delivery time) please contact us at [email protected].
Prices
All prices in the shop are quoted in SEK and all prices are inclusive of 25% VAT.
We reserve ourselves for price changes due to price change from supplier, price prints in the price list, and price errors due to incorrect information and reserves the right to adjust the price.
Return PolicyWhen using your right of withdrawal:
You must report that you regret. The message should be sent to us [email protected]. In your message, your name, address, e-mail address, order number and goods for return must be clearly stated.
You should return the products to us immediately within 30 days of the vapor announcement.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packed and in original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the original value of the product for used or damaged product.
For more about the statutory right of withdrawal, see here.
Complaints and complaints
We will inspect all products before sending them to you. Should the product still be damaged or felexed when it arrives, we undertake to comply with the applicable consumer protection laws, free of charge.
You must always contact us for approval before returning a defective product. The complaint must be sent immediately after the defect has been detected.
Any errors and defects should always be advertised to [email protected] where you enter your name, address, e-mail address, order number and description of the error.
If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping at approved complaints.
We reserve the right to deny a complaint if it appears that the product is not incorrect in accordance with current consumer protection legislation. In case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
We reserve ourselves for any printing errors on this site as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try to expose the products as accurately as possible.
According to the Act on Electronic Information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie is possible to use to follow a user's browsing. Cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and Telecom Agency's website.
Aktivus AB is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us in order to handle your order as well as in those times when you have requested newsletters or promotional offers - to customize marketing for your individual needs.
Below is a summary of how we store and process your data in accordance with the Data Protection Ordinance (GDPR).
What is a personal data?
A personal data is all information directly or indirectly attributable to a natural person. What data do we store? In order to handle your order and answer questions related to your order (customer service), we will store your first and last name, address, phone number, email address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example, to complete the agreement between us or to comply with a legal obligation, such as the accounting laws.
Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings will be made with the consent of you.
What tasks are shared and for what purpose?
Payment Provider
Upon completion of purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay with invoice, you will also be saved with your payment provider.
The information is saved in order to complete the purchase and to protect the parties from fraud.
The payment providers (payment services) we use are: Klarna.
Shipping Companies
In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address of delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The freight companies we work with are: Schenker, Posten.
Right of access
You have the right to extract any information about you with us. Extracts are delivered electronically in a readable format.
Right to rectification
You are entitled to ask us to update incorrect information or to supplement information that is inadequate.
Right to be forgotten
You can at any time request that the information relating to you be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to comply with a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
Aktivus AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
Then we protect your personal information.
We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal information and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the Terms will be published online on the site. The changed terms are considered accepted in connection with orders or visits to the site.
Dispute and law choice
In the event that a dispute can not be resolved in agreement with the company's customer service and customer, you can, as a customer, contact the General Complaints Board, see arn.se.
For accommodation in a EU country other than Sweden, complaints can be made online via the EU Commission's Dispute Settlement Platform, see http://ec.europa.eu/consumers/odr. In case of dispute, we will follow a decision from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these General Terms and Conditions shall be interpreted in accordance with Swedish law and law.